Membership Terms

Who we are

Tafeleen (Pty) Ltd, registration number 2026/412232/07, 7 Akademie Street, Franschhoek, Western Cape, 7690 (“Tafeleen”, “we”). You can contact us at info@tafeleen.com or on WhatsApp at 067 571 4747.

Membership by invitation

Membership is by invitation. Completing the membership application does not guarantee membership: Tafeleen decides whether to approve each application, and may decline one without giving reasons.

A household may hold up to two cards. Each cardholder completes their own application, gives their own consent and receives their own card and member number. Both cards in a household share one household reference.

Fees and activation

Any membership fee, and the period it covers, is confirmed to you in writing before your membership is activated. Founding memberships may be offered on complimentary terms, which we will confirm to you.

Your membership becomes active only once it has been approved, any fee has been paid (or waived), and you have given your consent to sharing with partner restaurants (see below). Your membership card is issued after activation.

Your card

Your card is personal to you and may not be lent, transferred or used by anyone else. It carries a QR code that a partner restaurant can scan to confirm your name, membership tier and that your membership is active. It does not give the restaurant access to anything else about you.

Please tell us promptly if your card is lost or stolen. We will cancel its code and issue a replacement.

Bookings and benefits

You can book through Tafeleen Concierge or directly with a partner restaurant, for example through Dineplan, Novel or by telephone, and present your card when you arrive.

Membership benefits are offered by our partner restaurants and may vary between them. They are subject to availability and to each restaurant’s own terms. Restaurants are responsible for the meals and services they provide.

Suspension and ending membership

You may end your membership at any time by contacting us. We may suspend or end a membership if a card is misused, a fee is unpaid, these terms are not followed, or a member’s conduct towards a partner restaurant or Tafeleen is unacceptable. When a membership is suspended or ends, its card is no longer valid.

Your information

We handle your personal information as set out in our Privacy Notice. With your consent, we share your name, contact details and booking information with partner restaurants so that they can arrange your bookings and provide your membership benefits. You may withdraw that consent at any time; we can then no longer arrange bookings or benefits with partner restaurants for you, and your card cannot remain active.

Changes and governing law

We may update these terms from time to time and will tell members about material changes. These terms are governed by the law of the Republic of South Africa.